Nursing Quality Manager (RN) (Los Angeles programs)
Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 100 programs and over 3,400 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
The Clinical Quality Manager - RN is responsible for implementing Clinical Quality Management procedures. Procedures include, but are not limited to, planning and orchestration of onsite quality review processes, survey preparation, policy development, incident review, and training. This role will have a focus on our Skilled Nursing Facilities and will require travel to various locations in the Bay Area and Los Angeles (these are the primary areas, others may be included).
Master’s degree, or two (2) years’ experience in a leadership/ management position, working with persons with severe and persistent mental illness
Willing to travel 75%
Must be at least 18 years of age
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.
Experience with the intellectually and developmentally disabled population is HIGHLY desired.
Knowledge of regulatory requirements and/or accreditation standards desired
Skilled Nursing Facility experience, in a mental health setting.
In-person attendance to monthly Quality Department and QAPI (Quality Assurance/Performance Improvement) meetings, semi-annual Regional Administrators meetings, tri-annual Standardization meetings, and other program and organizational meetings identified by the supervisor, Director of Quality, and/or VP of Quality and Risk Management.
Phone or electronic meeting attendance for weekly quality, monthly huddle and other meetings determined by the employee with his/or her programs or determined by the supervisor, Director of Quality or VP of Clinical Quality and Risk Management.
Must be able to identify priorities in responsibilities that are shifting frequently, frequent changes to schedule and travel, and effective use of time.
The employee must be on time to meetings, program Quality Reviews, and other scheduled activities. Must seek approval for time off, missing meetings, and being tardy, if know ahead of time. Must immediately notify the supervisor if ill or tardy.
Clinical Quality Managers that are home-based may be required to submit Time-Studies for evaluation of their homework time.
Working knowledge of Word and Excel (creating tables, columns, and professional documents).
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned employees, frequent feedback focusing on both positive and problematic aspects of work performance, and other management practices that are consistent with Continuous Quality Improvement (CQI)
Promotes and maintains harmonious and effective relationships and communications within the department and other departments
Provides consultation, mentoring and supervision of program administrative staff including Administrator, Director of Nursing, Director of Social Services and Director of Rehabilitation. This may be indicated through the quality review process, the regulatory review process and orientation of new hire and/or promoted employees
Collaborates with the VP of Quality & Risk Management to organize, plan and facilitate the Quality Review Process within each individual program, analyzes findings, completes reports for programs and collaborates with the program in the development of a program-driven plan of improvement. Plans Quality Review Process in a timely manner to assess the status of individual programs with adequate time for correction prior to outside review. Communicates clinical findings to program Administrator and administrative staff in a manner that preserves the collaborative working process. Develops collaborative short term and long term plans of improvement specific to individual programs addressing the findings in the Quality Reviews, and/or regulatory reviews in collaboration with VP of Quality & Risk Management
Coordinates the clinical activities of senior program staff (Administrators, DON's, Clinical Directors) working on special assignments, from the VP of Quality & Risk Management, outside of their own program responsibilities
Provides individualized program assistance, leading in-depth system analysis, development of improvement plans, implementation, and re-evaluation. This includes clinical, administrative and environmental reviews
Provides mentoring, training and supervision to senior leadership positions: development and implementation of program specific systems that meet standards of nursing practice, the establishment of nursing care protocols, development of policies and procedures, supervisory skills training, managing regulatory reviews, role modeling through Quality Review process and leadership participation as a peer reviewer
Provides nursing contributions to the opening and start-up process of new business/programs which may include functioning as program nurse/ nurse leader, ensuring priority nursing services and pharmacy services, and providing nursing orientation and nursing policies and procedures
Identifies organization-wide training needs through analysis of the Quality Review Process and coordination of findings with the VP of Quality & Risk Management and Directors of Training
Supports the efforts of the standardization process for Telecare programs
Plans Focused Review Process for programs determined by VP of Quality & Risk Management and the Risk Management Team to be at greater operational risk through analysis of clinical indicators, critical incidents, and/or other indicators that identify risks
Consults directly with VP of Quality & Risk Management to develop operational plans specific to the strategic priorities and identified initiatives of the Operations team
Accurately reports the status of clinical care to the administrators, VP of Quality & Risk Management and operations
Plans and organizes the startup, orientation, and operations of new business with the nursing policy and procedures
Develops and implements training specific to quality related issues and the quality review process
Coordinates activities within the allocated budgetary parameters and participate in the development of the fiscal budget specific to the role within Operations budget
Consistently performs duties with a customer and community focus
Demonstrates initiative in improving Telecare’s services to its members served
Demonstrates commitment to Quality Improvement principles in all day to day activities
Provides consultation to the programs pertaining to the performance improvement process, including training, team support, measurement and analysis, documentation, evaluation, and reporting
Provides consultation to the program staff
Participates / consults with VP of Quality & Risk Management and/or members of the Risk Management Team in identifying, analyzing, evaluating and reporting quality improvement initiatives
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
Effectively utilizes time and resources
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently walk, stand, twist, reach and do simple and power grasping occasionally. The position requires manual deviation, repetition, and dexterity.