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PROCOLOR COLLISON CUSTOMER SERVICE (Lake Elsinore)

Procolor Collision Lake Elsinore

18357 near Pasadena ST
compensation: WEEKLY PAY / PAGO SEMANAL
employment type: full-time
job title: Customer Service
PROCOLOR COLLISION LAKE ELSINORE
Full job description
PROCOLOR COLLISION LAKE ELSINORE is seeking an experienced Customer Service Representative to handle the front office. The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.

Job Duties:

Greet body shop customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs.
Utilizing CCC One (our Estimating Software) to intake customers and post payments.
Answer phone and schedule repair estimates and appointments.
Creating files and organizing documents.
Overseeing Body Shop accounts receivable schedule
Notify customers when vehicles are ready for pickup
Prepares RO (repair order) work folders consisting of QC (quality control) checklist, work order, parts list, and windshield tag.
Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Scanning vehicles after repairs to ensure there are no warning lights or codes.
Keeping track of all vehicles that are towed in or out, via logbook, then entering the RO in CCC One for the estimators to add the estimate.
Requirements:

Valid driver license
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Although not mandatory, having experience with CCC One and existing auto service experience in repair, body shop, or service is preferred.



EMAIL OVER YOUR RESUME TO THE EMAIL PROVIDED.
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7748803980

posted:

updated:

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